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Welcome
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"FREQUENTLY ASKED QUESTIONS"
General Questions
Do you have any catalogs?
Yes, WE HAVE OUR ONLINE CATALOG.
It has been awhile since I ordered, what is going on?
Your order might be delayed for a few reasons. Most likely is due to a back-order of one of the products you ordered. If you have any questions please give our customer service department a call. Remember, we have a 95% fill rate on orders which means most of our kits ship within 3 business days of being processed.
I do not see what I want online, can you guys special order it?
If you do not see something you on our website, we can possibly special order it for you. Please contact our sales department and someone there will be able to assist you.
I want to do a group buy,
can I get a discount?
Yes, to set up a group by, you must first contact
our sales department and get details of the group
buy. We will provide you in detail of the prices
and what you need to do.
How do I get a sponsorship?
For sponsorships, please contact our sponsorship for an application. Once the applications are returned, we will review it and determine the status for you request.
Can I pick up my order?
Yes, you may set up a pick-up, or will call for your order.
Can I mix-n-match a kit?
Yes, you can mix-match a kit and still receive a full kit discount. For a price quote on a mix-match kit, please contact our sales department or you can simply mix and match your kit online and receive a discount.
What kind of fiberglass do you guys use?
All our products are made with the highest quality standards: Strong, durable, smooth surface, and great fitment. If you want, some kits have upgrades available also. Please ask your sales reps for details.
Do you price match?
Our company strives to provide quality products at affordable prices. We are mainly a wholesale distribution company so our retail prices are set. However, you may contact our sales department and we can refer you to your nearest dealer for a possible price reduction.
Why is the product I order suddenly on back-order?
Back-orders occur very suddenly and often times without prior notice. If the product you order was not on back-order at the time you ordered, it does not mean it will not go on back-order later on. Please contact our customer service department with any questions.
The product I got does not look exactly like the way I see it in the pictures?
The cars we use in our ads are all custom show cars. Due to the variety of custom modifications done to them, the results may differ from the pictures. As always, pictures are for illustration purposes only. Generally speaking, the core styles will be the same.
Do your products come with warranty?
All products come with a limited manufacture warranty. The warranty covers shipping damages and customer satisfaction. Shipping charges on non refundable. Once the products have been altered in any way, the warranty is voided.
Do the side skirts/fenders come as a pair?
Yes, all side skirts and fenders come as a pair, only.
Are these products street legal?
Some of the products we provide are for off-road use only. Please check with your local police department for laws governing your area.
Do your kits come painted?
No, our kits do not come painted. Since the possibility of different shades of each color, it is almost impossible for us to color match your car, when your car is not sitting in front of us. Thus we recommend you take it to a professional body shop to have the kits prepped, primed, and painted.
I emailed you yesterday, why have I not received a response?
Due to large amount of emails we receive each day, we might not be able to respond immediately. We treat all our customers the same, so we must answer our emails as they come. Please allow us at least 48 hours to reply to all emails.
I left a message yesterday, but I have not received a return call, why?
Due to large amount of messages we receive each day, we might not be able to respond immediately. We treat all our customers the same, so we must answer our calls as they come. Please allow us at least 48 hours to respond to all messages.
I want to set up a wholesale account, what should I do?
Give our wholesale department a call at 626-486-0184, and request for an application for wholesale accounts and ask for details. You will receive a full price sheet and catalogs that are available.
I do not have a business check, what can I do?
To set up a wholesale account, you must be able to show us that you have a financial business account, such as a check, savings, or credit card account. Account must be in the business name.
Shipping
Why is it more expensive to ship to a residence?
Majority of our shipping is delivered by a freight truck. Due to the size of the trucks, the shipping company prefers not to travel on smaller residential roads. The shipping company thus charges an additional charge whenever the destination is to a residence.
Why can’t I get my shipping charges back?
All shipping charges are paid to the shipping company, thus we do not return or refund any shipping charges that has been used.
Do you provide COD?
No, all purchases are made on a pre-pay bases. Orders must be paid in full before they get processed.
I ordered two days ago, but I still have not received my tracking number, why?
Tracking numbers are provided once the products have been picked up by the shipping company. Only after then, can we provide you with a tracking number.
What do I do with the tracking number?
Please contact the shipping company and provide them with the tracking number to find out exactly where your products are.
The driver is at my door step, what should I do?
Check the package and its contents for any major damages. If the products are all there sign the bill of lading. If any damages or problems are found make note of it before signing. If you have any questions or problems, please contact us.
Are your products insured during shipping?
Yes, all our products are insured during shipping.
How long is shipping?
Actual shipping time from our ware house to any destination in the US is approximately 3-8 business days. The total shipping time can vary according to the availability of the products ordered. We have a 95% fill rate on orders so most products leave our warehouse within 1-3 business days.
Do you do any kind of express shipping?
Since all our shipping is done by freight, we do not provide express shipping, simply because it is too expensive.
How come I can not get a shipping quote for Hawaii, Alaska, or anywhere out of the U.S?
Simply because shipping to outside of the US varies according to the destination. If you are interested in getting a price quote, please contact our sales department for an over the phone quote. Be sure to have the full address ready. For some international countries we can only ship to your nearest port, so please have ready your nearest port.
I received part of my order where is the rest?
Due to the possibilities of back order, some orders will be fulfilled as the products come into our warehouse. In such cases we will send what we have first and send the rest later.
I got my order and I signed for the product, but now I noticed there damages to it, can I return it?
If at the time you received the products no signs of damages were noted down on the delivery bill, the products cannot be returned. Once the package is received and signed as clear by you, our insurance with the shipping company is voided. You can however, make a claim with the shipping company directly. This does not mean that you will not get your claim, only that Xtreme Racing will no longer be responsible for your claim.
Installation
Do you guarantee fitment?
Due to the nature of fiberglass, we do not guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all hand made minor difference can occur. Also with the vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. We do however, guarantee satisfaction on our products, so for any reason you are not satisfied by what you ordered, simply return it, and we will refund you the product price in full.
Can you install the products for me?
Xtreme Racing is strictly a distribution facility. We do not do any kind of body work or customization at our active site. However, you may call us and we can help you through your installation.
Why does my kit not fit perfectly?
Due to the nature of fiberglass, we cannot guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all hand made minor difference can occur. Also with the vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. We do however, guarantee satisfaction on our products, so for any reason you are not satisfied by what you ordered, simply return it within 5 days of receipt, and we will refund you the product price in full.
Do I need to remove the reinforcement bar?
The removal of the reinforcement bar may be necessary for the fitment of our aftermarket products. In some instances the reinforcement bar may only need to be trimmed down for fitment of our products.
Do your kits come with hardware and instructions?
Some of our more common kits come with instructions and hardware. However, we still recommend having a professional body shop with experience in these products to perform installation.
Is it hard to install these products?
For an experience body man, it is very simple to install our products. This is not always the case for body shops that have no experience in installing after market body kits. Even though you might feel you have the experience and knowledge to install it yourself, we do not recommend for any of our customers to install the products themselves. Please be advised that our recommendation is to take it to a professional. If the body shop is going to charge you anything over $1000 to paint and install, you are probably better off finding another source.
What kind of body shop should I have this kit installed by?
When looking for a body shop to install your kit, look for one with experience in doing such installations. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specialize in installing aftermarket body kits.
Payment
What if I want to have the products shipped to an address different from the billing address for my credit card?
To prevent fraud, we must ship all products to the billing address of the credit card used. If you want we can set up an alternates shipping address by calling our sales department.
Do you do Western union?
No, western union is not an option for payment. But i could be fix by calling our sales department.
Why do you ask for the credit cards customer service number?
To prevent the use of fraud over the internet, we need this number to verify all information provided to us.
I do not have a credit card what other forms of payment do you accept?
We accept money orders, cashiers checks, cash, and Paypal.
**Refunds are on the product prices only. SHIPPING CHARGES ARE NOT REFUNDABLE.
***Home business does not apply.
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